Return, Refund and Exchange Policy

Return Policy

We offer a 3-day return policy, meaning you have 3 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at 844-865-4335.

If your return is accepted, we will send you a return shipping label and instructions on how and where to send your package. Items sent back to us without prior authorization will not be accepted.

For any return questions, reach out to us at 844-865-4335.

Damages and Issues

Please inspect your order upon reception. Contact us immediately if the item is defective, damaged, or if you received the wrong item so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please contact us if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

For the fastest way to get what you want, return the item you have and, once the return is accepted, make a separate purchase for the new item. If you’re looking for high-quality first copy shoes online, browse our selection of 10A quality shoes.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please note that it can take some time for your bank or credit card company to process and post the refund.

If more than 5 business days have passed since we’ve approved your return and you haven’t received your refund, please contact us at 844-865-4335.